Troubleshooting

This guide helps resolve common issues in MOE.

Access Issues

I can't log in

1. Verify you are using the correct credentials

2. Check that Caps Lock is not active

3. Verify that the account is not blocked

4. Contact the administrator if the problem persists

The session expires too frequently

This is a security behavior. If necessary, contact the administrator to modify session timeouts.

Display Issues

Pages don't load correctly

1. Reload the page (F5 or Cmd+R)

2. Clear the browser cache

3. Try in incognito mode

4. Verify that JavaScript is enabled

5. Check the browser console for errors

Data doesn't update

1. Click the refresh button if available

2. Reload the page

3. Verify your internet connection

4. Check if there are errors in the console

The menu is not visible

1. Verify that JavaScript is enabled

2. Try resizing the window

3. Check if there are errors in the console

4. Reload the page

Data Issues

Filters don't work

1. Verify you have selected valid values

2. Clear filters and try again

3. Reload the page

4. Check the console for errors

Export doesn't work

1. Verify you have permissions to export

2. Check that there is data to export

3. Try with a different browser

4. Verify that popups are not blocked

Data seems incorrect

1. Verify time filters

2. Check permissions - you might only see a subset of data

3. Contact support to verify data in the system

Performance Issues

The page is slow

1. Verify your internet connection

2. Reduce the time range of filters

3. Close other browser tabs

4. Contact support if the problem persists

Timeout during operations

1. Verify your internet connection

2. Try with a smaller data range

3. Retry the operation

4. Contact support if the problem persists

Action Issues

I can't save changes

1. Verify you have permissions to modify

2. Check that all required fields are filled

3. Verify that data is valid

4. Check the console for specific errors

Actions don't respond

1. Wait a few seconds - the operation might be in progress

2. Check the console for errors

3. Reload the page

4. Try with a different browser

Support

If none of the above solutions work:

1. Gather information:

   • Screenshot of the error

   • Error messages from the console

   • Steps to reproduce the problem

   • Browser and version used

2. Contact technical support with this information